# Product and Services Analyst

## About the Role

The Product and Services Analyst will provide analytical leadership across SaaS products, professional services, and FinOps functions. The role connects operational, commercial, and financial data to assess product performance, services economics, engineering investment, cloud costs, and profitability.

Working with Product, Engineering, Services, Finance, Commercial, and Cloud Operations teams, you will define KPIs, dashboards, benchmarks, and analytical frameworks for business and executive decision-making. Your analysis will support resource allocation, cloud cost optimization, product economics, and continuous performance improvement in a fully remote environment.

## Key Responsibilities

– Develop analytics frameworks measuring the operational, commercial, and financial health of SaaS products and professional services.
– Standardize KPIs, dashboards, benchmarks, reporting methods, data sources, and ownership across Product, Services, Finance, Engineering, Commercial, and executive teams.
– Analyze SaaS performance indicators, including ARR, revenue growth, gross margin, adoption, retention, expansion, usage, bookings, average selling price, discounting, and product profitability.
– Identify performance trends, gaps, risks, and opportunities affecting product economics, customer value, and portfolio performance.
– Evaluate engineering investment and product health in relation to technology investment, revenue growth, product maturity, and customer demand.
– Establish internal and external benchmarks across products, regions, industries, customer segments, implementation models, and product lines.
– Analyze professional services and implementation performance, including revenue, backlog, project duration, time-to-value, utilization, staffing, margins, forecasting accuracy, milestones, scope changes, rework, customer readiness, and delivery timelines.
– Identify drivers of margin erosion, resource inefficiency, scope creep, delivery complexity, and recurring implementation costs.
– Connect cloud infrastructure and operational costs to individual products and offerings through FinOps and SaaS cost management initiatives.
– Develop cloud cost optimization metrics focused on infrastructure efficiency, utilization, unit economics, and gross margins.
– Build dashboards, reporting frameworks, and visualizations for technical, business, and executive audiences.
– Translate analytical findings into measurable cost reductions and continuous improvement initiatives.

## Required Skills

– Bachelor’s degree.
– Approximately 3–5 years of relevant analytical experience.
– Advanced proficiency in Microsoft Excel.
– Experience independently developing data visualizations and dashboards.
– Strong analytical and quantitative skills, including the ability to interpret complex business, operational, and financial datasets.
– Experience managing business performance metrics, dashboards, reporting frameworks, and analytical models.
– Strong understanding of financial analysis and business economics, including revenue, costs, margins, profitability, forecasting, and investment performance.
– Experience with SaaS metrics such as ARR, revenue growth, gross margin, bookings, average selling price, retention, utilization, cost-to-serve, and product profitability.
– Experience with SQL, Tableau, Excel, or comparable data analysis and business intelligence tools.
– Ability to build scalable dashboards, reporting frameworks, and data models using multiple data sources.
– Experience with SaaS financial modeling and unit economics, including product-level P&L analysis, engineering investment, professional services economics, cost-to-serve, gross margin, and performance benchmarking.
– Knowledge of Cloud FinOps and SaaS cost management, including infrastructure costs, usage, utilization, cost allocation, unit costs, and optimization opportunities.
– Strong communication skills and the ability to turn complex analysis into clear recommendations for technical, business, and executive audiences.

## Preferred Skills

– Experience with Power BI.
– Experience in SaaS, FinOps, financial analytics, business intelligence, or similar environments.

## Cloud Platforms & Technologies

### Analytics, Data & Business Intelligence

– Microsoft Excel
– SQL
– Tableau
– Power BI

### Cloud & FinOps

– Cloud infrastructure cost management
– SaaS cost management
– Cloud FinOps

## FinOps Responsibilities

– Connect cloud infrastructure and operational costs to individual products and offerings.
– Develop cloud cost optimization metrics.
– Identify opportunities to improve infrastructure efficiency, utilization, unit economics, and gross margins.
– Partner with Engineering, Product, Finance, and Cloud Operations to deliver measurable cost reductions and continuous improvement.

## Benefits

– Annual base salary of **$89,700–$149,500**, with compensation influenced by location, experience, education, skills, and other relevant factors.
– Geographic salary differentials of 110%, 120%, or 130% may apply in certain locations.
– Eligibility for a discretionary annual bonus.
– Fully remote work arrangement.
– Medical, dental, vision, and prescription drug coverage.
– Health Coach access and 24/7 nurse-based health resources.
– Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
– 401(k) plan with company matching and retirement contributions.
– Financial planning resources and retirement consultants.
– Tuition and adoption assistance.
– Paid parental leave.
– Disability benefits and life insurance.
– 12 paid holidays.
– Permissive time off.
– Professional development opportunities focused on SaaS, cloud economics, financial analytics, and cross-functional business strategy.
– No relocation assistance.

## Why You Might Be Interested

This role offers the opportunity to influence product, services, engineering, and cloud economics decisions through data-driven analysis. You will work across multiple business functions and develop the KPIs, benchmarks, and reporting frameworks used by business leaders. The position also provides exposure to SaaS profitability, professional services performance, and FinOps cost optimization in a fully remote environment.