At
Ipsen
, we are driven by a single purpose:
bringing meaningful innovation to patients and society
.
To support this mission, we are looking for a
Digital & IT Service Operations Performance lead
to shape and elevate how Digital & IT services are delivered, measured, and continuously improved across the company worldwide.
Working closely with the
VP GDIT Operations and other Operations leaders
, this is a
highimpact leadership role
at the heart of our Global Digital & IT Operations, combining
service excellence, financial governance, ITLT process maturity, and stakeholder trust,
across multiple domains including infrastructure, end-user services, enterprise Businesses applications, Security and SAP, Data platform.
Your Key Responsibilities
Oversee the performance management of Digital & IT Operations, representing over half of the organization’s total IT spending.
Support Operations leadership in budget management, financial planning, and performance tracking across IT operations.
Develop and maintain dashboards and reporting tools to provide clear visibility on IT service performance and financial outcomes.
Drive cross-domain performance analysis, ensuring consistency and alignment across infrastructure, end-user services, and business applications.
Own and evolve the global IT service and product catalogue, ensuring clarity, transparency, and alignment with business needs.
Analyze service consumption, costs, and value delivered to business units to support data-driven decision-making and ROI measurement.
Collaborate with IT leaders and business stakeholders to identify optimization opportunities and operational improvements.
Contribute to the development of a strong FinOps & GreenOps culture across Digital & IT operations.
Manage and develop a team member responsible for the operational platform supporting service management activities.
Your profile & expertise
Solid experience in IT operations, service management, or IT performance management within complex organizations.
Strong understanding of IT financial management, budgeting, and cost optimization.
Good knowledge of IT service management frameworks (ITIL) and service performance measurement.
Experience managing or optimizing IT service catalogues and service lifecycle processes.
Ability to analyze service performance across multiple IT domains.
Business-oriented mindset with a strong focus on end-user experience and service value.
Fluent in English.
Why join Ipsen?
A strategic leadership role within Ipsen’s Global Digital & IT Operations transformation.
Direct impact on IT performance, service quality, and financial governance at global scale.
Close collaboration with senior leadership and multiple IT domains.
Opportunity to shape how IT services create value for the business and end users.
A purpose-driven organization focused on innovation and patient impact.
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