Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Role Overview
We are looking for a senior leader to own and drive global operations for Smart Remote Services (SRS). This role is responsible for ensuring operational stability, service excellence, and cost efficiency across platforms while enabling transition to next-generation solutions.
Key Responsibilities
Global Operations
Own 24×7 operations of SRS NG, SRS Classic (partial), SRS Nucleus, and RaaS
Ensure uptime, performance, and SLA adherence
Act as the single point of accountability for operational risks and escalations
Platform Transition & Lifecycle Management
Manage SRS NG in maintenance mode
Oversee controlled operations of SRS Classic
Build and scale SRS Nucleus as the future platform
Ensure smooth coexistence and transition across platforms
DevOps & Infrastructure
Lead DevOps, CI/CD, automation, and reliability engineering
Ensure robust cloud and on-prem infrastructure operations
Drive efficiency through automation and standardization
Security, Compliance & Quality
Ensure adherence to cybersecurity, regulatory, and data privacy standards
Maintain audit readiness and QMS compliance
Proactively manage operational risks
Financial & Business Operations
Own cost management (FinOps), vendor performance, and licensing
Drive cost optimization and transparency
Ensure strong operational governance
Stakeholder Management
Represent operations in global and DC leadership forums
Collaborate with Customer Services, R&D, IT, Quality, and partners
Provide executive-level reporting on service health and risks
People Leadership
Build and lead a high-performing global operations team
Develop future leaders and succession pipelines
Foster a culture of ownership, accountability, and continuous improvement
Experience
Required Qualifications
15+ years in service/platform/cloud operations
Proven leadership of mission-critical, globally deployed systems
Experience managing legacy and next-gen platforms in parallel
Exposure to regulated environments (healthcare preferred
Expertise
Service Operations & ITIL
DevOps, CI/CD, automation
Cloud and infrastructure operations
Cybersecurity, compliance, QMS
FinOps and cost management
Leadership Skills
Strategic thinking with strong execution focus
Ability to operate in complex, global, matrixed environments
Strong stakeholder influence and communication skills
Customer- and quality-driven mindset
Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To all recruitment agencies:
Siemens Healthineers’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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