Company: IT Services Organization
Key Skills:
Cloud FinOps, Enterprise Billing, GCP Billing, Quote-to-Cash (Q2C), Revenue Operations, Billing Dispute Resolution, Cost Governance, Anomaly Detection, ERP Billing, Financial Operations
Roles & Responsibilities:
Manage end-to-end resolution of enterprise billing disputes.
Analyze and validate complex billing scenarios in multi-account cloud environments.
Interpret enterprise contracts and negotiated pricing structures.
Apply Quote-to-Cash (Q2C) processes to ensure billing accuracy.
Identify billing anomalies, risks, and root causes of issues.
Support cloud cost governance and FinOps optimization initiatives.
Work with ERP and billing systems to ensure correct invoicing and adjustments.
Collaborate with finance, engineering, and customer teams for issue resolution.
Ensure compliance with billing policies and financial governance standards.
Maintain documentation and reporting for billing investigations.
Support continuous improvement in billing accuracy and operational efficiency.
Experience Required:
4-8 years of experience in FinOps, billing operations, or revenue management.
Strong experience in enterprise billing dispute resolution.
Understanding of cloud billing platforms (preferably GCP Billing).
Knowledge of Quote-to-Cash (Q2C) workflows.
Experience in cost governance and financial operations in cloud environments.
Ability to analyze billing data and identify anomalies and risks.
Exposure to ERP systems and enterprise billing processes.
Experience handling high-value customer escalations.
Strong analytical and problem-solving skills.
Good communication and stakeholder management skills.
Education:
Any Graduation
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