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General Description:
The Executive Director, Operational Strategy Enablement is a senior leader responsible for enterprise-wide performance and value delivery across the technology portfolio. The role oversees three integrated pillars: (1) Process and Service Excellence (PSE) – continuous improvement of delivery and run operations using Lean/Agile, DevOps/SRE, ITIL 4, automation, and data-driven management; (2) Program and Portfolio Governance (PPG) outcomes-driven prioritization and governance of programs and projects across product, platform, infrastructure, security, and enterprise systems; (3) Adoption & Change Enablement (ACE) – human-centered change, training, and communications that ensure new platforms, processes, and tools are adopted and deliver measurable benefits. This leader partners closely with Enterprise Architecture, Global Business Partners, Infrastructure & Operations, Cybersecurity, Data/Analytics, and Finance/FinOps to improve reliability, speed, cost efficiency, risk posture, and customer experience-embedding excellence into the operating model and culture.
Essential Functions Of The Job
Process and Service Excellence (PSE)
Continuous Improvement: Lead Lean/Six Sigma value stream mapping and kaizen across ideation ? build ? deploy ? run ? improve; remove bottlenecks and waste.
Drive continuous improvement across IT operations using Lean, Six Sigma, and Agile methodologies.
Establish metrics and KPIs to monitor performance, cost-efficiency, and service quality.
Foster a culture of accountability, innovation, and customer-centricity.
Operating Mechanisms: Stand up daily/weekly management routines, executive ops reviews, and OKR cadences; deliver dashboards linking operational metrics to business outcomes.
Program and Portfolio Governance
Oversee enterprise-wide project delivery through standardized frameworks and gated governance models.
Align technology investments with strategic priorities and business outcomes.
Collaborate with cross-functional teams to ensure timely execution and measurable value delivery.
Adoption and Change Enablement
Change Strategy: Establish OCM standards integrated from inception through sustainment for process and technology changes.
Lead stakeholder analysis, readiness and impact assessments across engineers, SREs, platform teams, ops, and business partners; define role-based change journeys.
Orchestrate multi-channel communications; deliver targeted enablement (hands-on labs, train-the-trainer, office hours); coordinate change agent networks.
Define adoption KPIs (utilization, proficiency, satisfaction, support ticket deflection); implement reinforcement mechanisms and benefits sustainment plans.
Embed OCM into Agile frameworks and portfolio governance to ensure behavioral change keeps pace with technology delivery.
Education Required
Bachelor’s Degree in Business Administration, Computer Science, Engineering or equivalent
(Masters degree preferred)
Qualifications
BA?BS with 14+ years of progressive leadership in enterprise process excellence with a focus on digital technology.
Lean Six Sigma Black Belt
Proven experience in regulated industries (e.g., pharma, healthcare, finance) preferred.
Strong business acumen and ability to translate strategy into execution.
Exceptional communication, stakeholder management, and team-building skills.
Travel
15% or less
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you have questions about this posting, please contact [email protected]
