📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
We are seeking a highly experienced Operations Manager to lead the end-to-end operations for our large-scale, mission-critical platform in Doha, Qatar. This strategic role is responsible for establishing and governing a robust operational framework based on ITIL and Site Reliability Engineering (SRE) principles to ensure high availability and service reliability. You will oversee 24×7 monitoring, incident management, security operations, and service continuity. The ideal candidate will lead cross-functional technical teams, manage vendor performance, and drive financial optimization through FinOps governance. This position requires a strong leader to manage the coexistence and migration between platform versions, ensuring business continuity and measurable improvements in customer satisfaction. Your expertise will be crucial in maintaining a secure, compliant, and highly resilient operational environment.
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🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
▸ 15+ years in Operations leadership, managing large-scale, mission-critical platforms.
▸ Expertise in implementing and governing ITIL and Site Reliability Engineering (SRE) frameworks.
▸ Demonstrated experience managing 24×7 operations, major incident management, and on-call rotations.
▸ Strong proficiency in Security Operations (SecOps), including SIEM/SOC, vulnerability management, and patching.
▸ Hands-on experience with FinOps principles, cost optimization, and vendor performance management (SLAs/OLAs).
▸ Proven ability to lead Disaster Recovery (DR/BCP) initiatives, including planning, testing, and ensuring RTO/RPO compliance.
▸ Experience managing platform migrations in complex hybrid cloud environments (on-prem, private/public cloud).
▸ Skilled in observability tools for APM, logging, and monitoring (e.g., Azure Monitor, Splunk, Grafana).
✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
▸ ITIL v4 Certification.
▸ Experience operating DataOps and MLOps pipelines.
▸ Master’s degree in Computer Science, Information Technology, or a related field.
▸ Experience overseeing physical site dependencies (MEP, ELV, ICT).
▸ Familiarity with ServiceNow for enterprise-grade service management.
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🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 – 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
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