Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.
About the role:
As a Technical Support Engineer at our SaaS company, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, you will assist our Ocean & Elastigroup customers. Both solutions integrate with our Flexera One platform for unified cost optimization. Ocean is ideal for organizations running cloud-native, containerized applications that want to simplify operations and maximize savings without sacrificing reliability. Elastigroup is an IaaS optimization platform designed for VM-based workloads (stateless or stateful) across AWS, Azure, and GCP.
Our team is passionate about cloud computing and believes that world-class support is critical to customer success. You will be a key member of our global tech support team and act as a trusted advisor to technical end users. This is not your typical support role — you will be speaking with DevOps and Cloud experts. You will be a moderately experienced resource with comfort building competence in customer service, alongside strong technical skills. Somebody who relishes the opportunity to blend those skills with problem-solving and diagnostic capabilities. Has worked in Technical Support previously and can bring new ideas and perspectives to the role and our team.
Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology. Be a part of a growing team with engagement levels above the top 10% industry benchmark and excellent employee retention.
Responsibilities:
Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
Troubleshoot complex issues and provide timely resolution.
Create, maintain, and publish articles for Flexera’s Knowledge Base.
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America).
Requirements:
Passionate customer orientation and dedication.
Strong analytical and problem-solving skills; intellectual curiosity and eagerness to learn new technologies.
Excellent verbal, written, and listening communication skills in English. Applies appropriate and effective communication strategy for the situation, context, and audience.
Ability to handle multiple activities and prioritize based on SLAs while maintaining a sense of urgency.
Team player who collaborates across a globally diverse organization.
Comfort in a fast-paced environment where team success is encouraged.
Experience with at least one Cloud provider (AWS, GCP, Azure).
AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
Familiarity with container technologies (Kubernetes) preferred.
Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.).
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
Location: Bengaluru, Karnataka, India
Job Link: https://www.linkedin.com/jobs/view/4327622448
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