With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As a Cloud Solution Architect (CSA) for Azure Cost Management & FinOps, you will support customers through their cloud financial optimization journey, applying strong FinOps principles to improve cost visibility, accountability, and operational efficiency across Azure environments. You will guide customers on solution envisioning, design & deployment, through direct customer engagements, as well as designing and creating repeatable customer-facing services to scale the delivery capability through Success Programs. This opportunity allows you to accelerate your career growth, develop deep business acumen, hone your solution architecture skills, and become adept at driving real-world outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on Cost Management, Billing, and FinOps practices & governance. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption.
Demonstrate thought leadership and subject matter expertise across one or more AI service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance.
Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure Cost Management + Billing, FinOps practices, Azure Advisor, Budgets & Alerts, Cost Analysis, and policy-driven optimization patterns.
Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).
Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.
Support team technical skilling on Microsoft cost management platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas.
Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence.
